After the specifics of the actual project are clearly defined, a very important aspect of the project planning should be addressed to benefit both you and the ones performing the work in your home. Misunderstandings in this area can cause avoidable problems and tensions for everyone concerned. The workers need to perform efficiently without unreasonable restrictions on their activity, but the homeowner is entitled to a certain amount of respect in regard to disruption of normal in-home activities. So it is wise to set some ground rules from the start.
1. The hours that work is to be performed should be defined before the project begins. Most contractors prefer to get an early start but if you need to set a start time a little different than their usual schedule this has to be agreed upon from the beginning. And just as importantly, a cut-off time should be agreed upon. Some contractors will work long hours to complete a project in less days.
2. Another important point is whether you want anyone working in your home when your not there. Sometimes this can't be avoided because of your work schedule or activities that can't be postponed. If this is the case be clear about the areas in your home where the workers are allowed or not allowed.
3. Children should be kept out of work area for their safety and also as to not interfere with the workers concentration and performance. Before the work begins, explain to the child, or children, what is going to be happening and what areas of the house are off limits to them. They will be naturally curious, but their safety is your main concern here.
4. If there are pets present, their safety is your responsibility. You should secure them in an area away from the activity and let the workers know where they are to avoid any unwanted surprises such as Fido getting out and running off or being hurt.
5. It's a good idea to keep an eye on the progress of the project, but you don't want to be in the way too much. If you have questions or concerns about anything you should ask, but you don't want to over do it. If you feel something isn't right or just looks wrong, by all means speak up. A good contractor will understand your concerns, but questioning every move they make will cause tension and you may be labeled as a problem customer. There are some that might say "So what, it's my house and I have the right to know." Well, you certainly do, but whether it's right or wrong, I have personally seen instances where workers lose the desire to make that extra effort for quality because of being too annoyed by the customer. Perhaps the main thing to keep in mind is to be polite, but not too timid about your concerns. As in any business relationship, showing respect and courtesy for the other party goes a long way.
In closing I want to suggest that you do a thorough inspection of the finished product, so to speak. You should have the desired results in the areas of function and appearance. If there are any problems, they should be addressed right away. If you wait, you may find it hard to have them resolved. Once a contractor moves on to the next job, it can sometimes be hard to get them back anytime soon.
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